Contexx Research Inc.
Effective date: October 2, 2026
This policy forms part of our Terms and Conditions. All Products are sold for in-vitro laboratory research use only and are not for human or veterinary use.
1. Where we ship
We currently ship to addresses in Canada and the United States.
Within those countries, we do not ship to any destination where the import, possession or sale of a Product is restricted or requires a permit or licence that the purchaser has not obtained. We may cancel any order we cannot lawfully fulfil, with a full refund. We may add or remove destinations at any time; the destinations available at checkout are the ones we currently ship to.
We do not ship to freight forwarders, package-reshipping services or parcel lockers. Delivery to a P.O. box is available only where the selected carrier and service deliver to P.O. boxes. We may ask for institutional or business details before shipping any order (see section 6 of our Terms).
2. Order processing
- Orders are processed Monday to Friday, excluding Canadian statutory holidays.
- Orders placed and verified before 12:00 PM ET on a business day usually ship the same or next business day. Orders placed after the cut-off, on weekends or on holidays are processed the next business day.
- Orders held for purchaser verification (see section 6 of our Terms) ship after verification is complete.
- During high-volume periods or holidays, processing may take longer; we will post a notice on the Site when this happens.
3. Carriers and delivery estimates
We ship with Canada Post and UPS. The carrier and service level depend on the destination and the option selected at checkout.
| Destination | Typical transit time after shipment |
|---|---|
| Ontario and Quebec | 1–3 business days |
| Rest of Canada | 2–6 business days |
| United States | 3–8 business days, plus any customs processing time |
These are carrier estimates, not guarantees. Delivery may be delayed by weather, carrier volumes, address problems, customs inspection or other events outside our control. We are not responsible for carrier delays, but we will help you follow up with the carrier.
4. Shipping charges
- Shipping charges are calculated and shown at checkout before you pay.
- Free standard shipping applies to orders over $250 CAD (before taxes) shipped to addresses in Canada.
- Orders shipped to the United States ship for a flat $15 CAD, and shipping is free on orders of $250 CAD or more (before taxes).
5. Packaging
Orders ship in secure, tamper-evident packaging suitable for laboratory materials. All shipments carry accurate contents descriptions and any customs declarations and documentation required by the carrier and the destination country.
6. Tracking
A tracking number is emailed to you when your order ships. Please allow up to 24 hours for tracking information to update.
7. Address accuracy and delivery
- Please make sure your shipping address and phone number are complete and correct. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, contact us immediately — we can change the address only before the order ships.
- We may require a signature on delivery for any order.
- Packages returned to us as undeliverable or refused are handled under section 7 of our Refund Policy.
8. Customs, duties and import compliance
- You are responsible for knowing and complying with the import rules of your jurisdiction (including, for U.S. orders, federal, state and local rules), including any permits, licences or registrations required to import or possess a Product, before you order.
- We do not guarantee that any shipment will clear customs or be delivered by a particular date.
- For shipments that cross a border, customs duties, import taxes and brokerage fees charged by the destination country are paid by the recipient unless checkout states otherwise.
- Shipments may be inspected, delayed, detained or refused by customs or other authorities. We cannot influence that process. We do not under-declare, mis-describe or split shipments to avoid customs requirements, and we will not accept requests to do so.
9. Lost, damaged or incorrect shipments
If your package is lost, arrives damaged, or contains the wrong item, contact us through the contact form on our website within the time limits in our Refund Policy (14 days of delivery for damaged or wrong items; 14 days from the estimated delivery date for lost packages), with your order number and photos. Remedies are described in the Refund Policy.
10. Contact
Questions about shipping: please contact Contexx Research Inc. through the contact form on our website.